Last updated: 25 October 2026

Who is responsible for this website

This website, www.mbmcounseling.ch, is operated by me, Marit Bauer-Moore, psychologist, 15Bis, Avenue Viollier, 1260 Nyon, Switzerland.

If you have any questions about this policy or about your data, you can reach me at maritbauermoore@proton.me or by phone at +41 79 320 3046.

This policy explains what personal data the website collects, why, who receives it, how long I keep it, and the rights you have. It is written to meet my duty to inform you under the Swiss Federal Act on Data Protection, as described by the EDÖB guidance on privacy statements.

What I collect, and why

When you browse the site

What: technical data that my hosting provider, Infomaniak, records in its server logs (for example IP address, browser type, date and time of access), for security and to keep the site running.

Why: to operate and secure the website.

Cookies and browser storage: the booking form stores a small amount of technical information in your browser so the form works correctly. You can delete or block this at any time in your browser settings; the site will still work, though booking may be less convenient. This website does not use statistics, advertising or tracking tools, and it loads no fonts or scripts from Google: its fonts are hosted on the site itself.

When you book a session

What: when you book online through the booking system (the WordPress plugin “Amelia”), I collect your name, email address, phone number, and your choice of session, meeting place (in person or online) and appointment time.

Why: to arrange and confirm your appointment, handle payment and cancellations, and contact you about your booking.

Where it is stored: in this website’s own database, hosted by Infomaniak in Switzerland.

Connected services: when you book, the booking system adds an entry to my Google Calendar (Google Ireland Limited and Google LLC). The entry contains only the time of the appointment and the type of session, not your name, email address or phone number. For online sessions, a Google Meet video link is created for the appointment. Google may process this data on servers outside Switzerland. There are no SMS reminders.

Please do not send health information through the booking form. The booking form is not the right channel for anything about your health, symptoms, or personal situation — please raise such matters in session, where they are protected by my professional duty of confidentiality.

When you pay

Payments are processed by Stripe Payments Europe, Ltd. (Ireland). I do not see or store your full card or bank details. If you pay through the payment link for a pre-booked session, the name and appointment date you enter are collected by Stripe and shown to me in my Stripe account. The booking system records only the payment status, the amount and Stripe’s transaction reference. Stripe handles your payment data under its own privacy policy: Stripe privacy policy. Processing by Stripe may involve countries outside Switzerland, including the United States.

When you send an enquiry

What: if you use the enquiry form for managers and leaders, I collect what you enter: your name, email address, your message, and, if you choose to give them, your organisation, role, team size and phone number.

Why: to reply to your enquiry.

How it is handled: the form sends your details by email, through Swizzonic, to my inbox at Proton. They are not stored in the website’s database, and they are not passed to Google or to any advertising or analytics service. I keep your enquiry for as long as needed to answer it and for any follow-up, and then delete it. Please describe only the organisational situation, not health or personal details about individual people.

When you email me

Booking confirmations and my replies are sent by email through my email provider, Swizzonic, and arrive in my inbox at Proton. Your messages and my replies are held with these providers under their own policies.

Health data and confidentiality

What you share with me in sessions is treated confidentially in accordance with my professional obligations as a psychologist. Please use the website only for booking and practical matters, not for health or personal information.

Who receives your data

I do not sell, trade, or rent your personal data. The recipients of your data are the service providers named above — my host, Infomaniak, Stripe, Google, Swizzonic, and Proton.

How long I keep your data

Booking and payment records are kept for 10 years, as Swiss accounting and professional record-keeping obligations require, and are then deleted. Server logs are kept by my host for a short period only (at least 7 days) and then deleted.

How your data is protected

Data exchanged between your browser and this website is transmitted over an encrypted HTTPS connection. Access to the website’s administration is protected by a firewall and secure login, and the site is regularly backed up and kept up to date.

Your rights

You can ask me at any time to:

• see what data I hold about you,
• correct data that is wrong, or
• delete your data, to the extent the law and my professional obligations allow.

To do so, write to maritbauermoore@proton.me. You may also contact the Swiss Federal Data Protection and Information Commissioner (EDÖB) with data protection concerns: www.edoeb.admin.ch.

Changes to this policy

I may update this policy from time to time. The date at the top of this page shows when it was last revised, and changes take effect when the revised version is published here.